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    	<div class="main-title">
    		<span class="breadcrumb-selector">
    			<span><a class="subheader-breadcrumb" href="https://support.kraken.com/hc">Support</a></span>
    		</span>
    		<h1 class="main-header">
    			<strong>
    				How can we help?
    			</strong>
    		</h1>
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    	<div class="kraken-content-wrapper">
    		<div style="display: show" class="search-bar">
    			<form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search"
    			 accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="&#x2713;" /><input type="search" name="query"
    				 id="query" placeholder="Search" autocomplete="off" aria-label="Search" /></form>
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    <main role="main" style="padding-bottom: 100px;">
    	<div class="kraken-content-wrapper">
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    			<ol class="breadcrumbs">
    				<li title="Kraken">
    					<a href="/hc/en-us">Kraken</a>
    				</li>
    				<li title="Submit a request">
    					Submit a request
    				</li>
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    		<div class="new-request-form">
    			<h1 class="request-title" style="font-size: 32px;">
    				Submit a request

    			</h1>
    			<div class="form">
    				<form id="new_request" class="request-form" data-form="" data-form-type="request" action="/hc/en-us/requests"
    				 accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="&#x2713;" /><input type="hidden"
    					 name="authenticity_token" value="hc:requests:server:IlKnXSZTquy/Oj8Qt9LIEuGHqoS3JIZcIgo2V3P+4WnG3hA9vZE9UbiHpYJiW9KO1BFHaUcHAQJCWQkeC1HAwA==" />

    					<div class="form-field select optional request_ticket_form_id"><label for="request_issue_type_select">Please
    							choose your issue below</label>
    						<select name="request[ticket_form_id]" id="request_issue_type_select" aria-label="Please choose your issue below"
    						 autofocus="autofocus">
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new" value="-">-</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000614072" value="360000614072">Account
    								Access Issues</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000428732" value="360000428732">Account
    								Verification</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000104043" value="360000104043">API
    								Support (REST/WebSocket)</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000439852" value="360000439852">Business
    								Development request</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=648008" value="648008">Compliance
    								&amp; Legal</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000300431" value="360000300431">Deposits
    								&amp; Withdrawals</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000730691" value="360000730691">Funding
    								Application</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000002663" value="360000002663">Funding
    								Limit Increase (Pro-level accounts only)</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000286871" value="360000286871">Kraken
    								Futures</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000106323" value="360000106323">KYC
    								Update (Business)</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000594052" value="360000594052">Mobile
    								App support</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=96688" value="96688">Other /
    								General</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000108226" value="360000108226">Over-the-counter
    								(OTC) Trading</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000634092" value="360000634092">Staking</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=560127" value="560127">Trading</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360001091611" value="360001091611">Visa/Mastercard
    								and Online Banking Purchases</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000570091" value="360000570091">Dummy
    								form</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000564632" value="360000564632">Video
    								Verification 2</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000847732" value="360000847732">Kraken
    								Voice</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360000996311" value="360000996311">Funding/Trading
    								locks</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360001177532" value="360001177532">Incomplete
    								Transaction Form</option>
    							<option data-url="https://support.kraken.com/hc/en-us/requests/new?ticket_form_id=360001406671" value="360001406671">February
    								22 Trading Reports</option>
    						</select></div>
    				</form>
    			</div>
    			<h4 id="phoneWarningMsg" hidden style="color:red; margin-top: 0;">
    				<strong>
    					Kraken agents will never ask for your password during a phone call or in a support ticket.
    				</strong>
    			</h4>
    			<div id="kraken_email_form" hidden>
    				Email address associated with your Kraken account
    			</div>
    			<div id="contact_email" hidden>
    				Contact email address
    			</div>
    			<div id="reopen_description" hidden>
    				Please state the reason for reopening the account
    			</div>
    			<div id="please_sign_in_to_submit_a_ticket" hidden>
    				Please sign in to submit a ticket
    			</div>
    			<div id="sign_in_button" hidden>
    				Sign In
    			</div>
    			<div id="kyc_hints" hidden>
    				<p><strong>Know Your Customer (KYC)</strong></p>
    				<p>Please indicate below the individual opening the account, as well as all Shareholders, Directors and
    					Authorised Representatives who will have access to the account and act on behalf of the Company.</p>
    				<p>Furthermore, under beneficial ownership, please specify all individuals who directly or indirectly hold 25% or
    					more equity, share, or voting rights of the Company. Also specify the individual who exercises significant
    					control over operating the Company. This may be the majority Shareholder or Chief Executive Officer, Chief
    					Operating Officer, etc.</p>
    				<p>If no individual directly or indirectly owns 25% or more equity, share, or voting rights of the Company,
    					please specify the individual who exercises significant control over operating the Company.</p>
    				<p>If another business entity owns 25% or more equity or shares of the Company, please specify that company and
    					detail the indirect ownership of the company for all individuals who meet the above requirements.</p>
    				<p><strong>Documentation Requirements:</strong></p>
    				<p>A followup email will be sent requesting the appropriate documents.</p>
    			</div>
    			<div id="not-today_hint" hidden>
    				Today's date cannot be selected for a callback
    			</div>
    			<div id="bd_otc_label" hidden>
    				Please share any additional details regarding your account and/or trade:
    			</div>
    			<div id="bd_inquiry_label" hidden>
    				Summary of your request to speak with Kraken's Business Development team. The more detail the better
    			</div>
    			<div id="bd_event_label" hidden>
    				Summary of the event being proposed. The more detail the better.
    			</div>
    			<div id="bd_marketing_sponsorship_label" hidden>
    				Summary of the marketing proposal. The more detail the better.
    			</div>
    			<div id="bd_recruitment_label" hidden>
    				Written Cover Letter for the position. The more detail the better.
    			</div>
    			<div id="bd_vendor_payment_label" hidden>
    				Summary of the business proposal. The more detail the better.
    			</div>
    			<div id="bd_default_label" hidden>
    				Tell us about your request. The more detail the better.
    			</div>


    			<div id="dnw_eht_deposit_minimum" hidden>
    				Deposit below minimum 0.05 ETH deposit amount. Click “ok” for more information, or Cancel to stay on this page.
    			</div>
    			<div id="as_lost_stolen_device_hint" hidden>
    				<div style='color: #5741D9; margin: 13px; font-size: 13px;'>
    					<p>
    						<li><b>Please check your email immediately after submitting the ticket and follow the security instructions
    								provided.</b></li>
    					</p>
    				</div>
    				<div style='color: #e60000; margin: 13px; font-size: 13px;'>
    					<p>
    						<li><b>IMPORTANT:</b> This form is for <b>lost or stolen</b> devices only. Please select the <b>"Two-factor
    								authentication unavailable"</b> category if: your phone is broken, you have changed devices or your phone was
    							reset.</li>
    					</p>
    				</div>
    			</div>
    			<div id="as_2fa_unavailable_hint" hidden>
    				<div style=' color: #5741D9; margin: 13px; font-size: 13px;'>
    					<p>
    						<li>If you have a <b>Master Key</b> enabled, enter your username and password at the Sign In page and click
    							"Two-factor authentication not available?", to bypass your two-factor authentication.</li>
    					</p>
    					<p>
    						<li>If you stored the <b>"setup key"</b> or <b>"backup code"</b> during the 2FA setup, you can restore the
    							two-factor authentication (2FA) codes in your Authenticator App.</li>
    					</p>
    					<p>
    						<li>Do you still have your old device? If so, you can transfer your authentication codes to your new device by
    							following this <a href="https://support.kraken.com/hc/en-us/articles/360026925951-How-to-transfer-authenticator-app-Sign-In-2FA-to-a-new-phone-and-bypass-Sign-In-2FA-for-a-lost-phone-">Support
    								Center article.</a>
    						</li>
    					</p>
    				</div>
    			</div>
    			<div id="as_password_reset_issue_hint" hidden>
    				<div style='color: #5741D9; margin: 13px; font-size: 13px;'>
    					<p>
    						<li>You can only request a password reset once every <b>8-12 hours</b>, this link will expire after 2 hours.</li>
    					</p>
    					<p>
    						<li>Make sure you have entered the correct username and email address. To double-check both, request a <a href="https://www.kraken.com/forgot-username">Username
    								reminder.</a></li>
    					</p>
    					<p>
    						<li>Remember to use your Master Key if you have one enabled.</li>
    					</p>
    					<p>
    						<li>If you have multiple Kraken accounts associated with a single email address, be sure to include the plus
    							sign (+) tag that you would have had to use to create it.</li>
    					</p>
    					<p>
    						<li>Note: If multiple username requests or password resets have been done consecutively, it can cause issues
    							with email delivery. Please wait a few hours before attempting again.</li>
    					</p>
    				</div>
    			</div>
    			<div id="as_temporarily_disabled_hint" hidden>
    				<div style='color: #5741D9; margin: 13px; font-size: 13px;'>
    					<p><b>
    							<li>Request a username reminder to ensure you are attempting to login to the correct account.</li>
    						</b></p>
    				</div>
    			</div>
    			<div id="as_invalid_login_hint" hidden>
    				<div style='color: #5741D9; margin: 13px; font-size: 13px;'>

    					<p>
    						<li>Clear your browser’s cache and cookies from <b>'All Time'</b></li>
    					</p>
    					<p>
    						<li>Ensure that your browser is up to date.</li>
    					</p>
    					<p>
    						<li>Ensure that javascript and cookies are enabled. If you have a browser add-on or extension designed to block
    							either of these, please turn it off. </li>
    					</p>
    					<p>
    						<li>Restart your computer.</li>
    					</p>
    					<p>
    						<li>If these steps do not help, try using your browser's Incognito/Privacy/Private Mode or try another browser.</li>
    					</p>
    					Please refer to our <a href="https://support.kraken.com/hc/en-us/articles/360001200183">browser troubleshooting
    						article</a> for more information.
    				</div>
    			</div>
    			<div id="as_lost_access_to_email_hint" hidden>
    				<div style='color: #5741D9; margin: 13px; font-size: 13px;'>
    					<b>
    						<li>Please check your email immediately after submitting the ticket and follow the instructions provided.</li>
    					</b>
    				</div>
    			</div>
    			<div id="as_not_receiving_emails_hint" hidden>
    				<div style='color: #5741D9; margin: 13px; font-size: 13px;'>
    					If you haven’t received our emails, here are some general steps you can try before submitting a support ticket:
    					<p>
    						<li>Request a <a href="https://www.kraken.com/forgot-username">Username reminder</a> to ensure you are entering
    							the correct one.</li>
    					</p>
    					<p>
    						<li>Double check that the email wasn’t sent to your <b>spam/junk</b> folder.</li>
    					</p>
    					<p>
    						<li>Search for our sending email address, <b>noreply@kraken.com</b>, or anything with <b>@kraken.com</b>.</li>
    					</p>
    					<p>
    						<li>If performing a password reset or Sign-In 2FA by-pass, make sure you are entering the correct username,
    							email address and Master Key (if enabled). </li>
    					</p>
    					<p>
    						<li>Note that a password reset can only be requested once every 8-12 hours.</li>
    					</p>

    					Please refer to our <a href="https://support.kraken.com/hc/en-us/articles/360026485291-Email-delivery-issues">email
    						delivery issues</a> article for more information:
    				</div>
    			</div>
    			<div id="as_cant_unlock_settings_hint" hidden>
    				<div style='color: #5741D9; margin: 13px; font-size: 13px;'>
    					<p>
    						<li>To unlock your Global Settings Lock, sign in to your account, click on your name in the upper right corner
    							to display the drop-down menu, Security > Global Settings Lock. </li>
    					</p>
    					<p>
    						<li>A <b>Master Key</b> (if already enabled) can be used to immediately unlock your account settings.</li>
    					</p>
    					<p>
    						<li>If you do not have a <b>Master Key</b>, or do not remember it, you will have to wait for the designated
    							date and time for the Global Settings Lock to be removed.</li>
    					</p>
    				</div>
    			</div>
    			<div id="make_a_selection_hint" hidden>
    				Make a selection
    			</div>
    			<div id="as_unusual_activity_hint" hidden>
    				<p><br /></p>
    			</div>
    			<div id="as_reopen_closed_acc_hint" hidden>
    				<div style='color: #5741D9; margin: 13px; font-size: 13px;'>
    					<p><b>
    							<li>If your closed account was never used, we suggest you open a new Kraken account by clicking this link: <a
    								 href="https://www.kraken.com/sign-up">https://www.kraken.com/sign-up</a></li>
    						</b></p>
    				</div>
    			</div>
    			<div id="as_unusual_activity_subject" hidden>
    				Report unusual activity
    			</div>
    			<div id="as_lost_stolen_device_subject" hidden>
    				Lost or stolen device
    			</div>
    			<div id="as_2fa_unavailable_subject" hidden>
    				Two-Factor Authentication unavailable
    			</div>
    			<div id="as_password_reset_issue_subject" hidden>
    				Password reset issue
    			</div>
    			<div id="as_temporarily_disabled_subject" hidden>
    				Account temporarily disabled
    			</div>
    			<div id="as_invalid_login_subject" hidden>
    				Invalid username or password / Invalid login
    			</div>
    			<div id="as_lost_access_to_email_subject" hidden>
    				Lost access to email address
    			</div>
    			<div id="as_not_receiving_emails_subject" hidden>
    				Not receiving any emails
    			</div>
    			<div id="as_cant_unlock_settings_subject" hidden>
    				Global Settings Lock issues
    			</div>
    			<div id="as_reopen_closed_acc_subject" hidden>
    				Reopen a closed account
    			</div>
    			<div id="trading_lock_subject" hidden>
    				Your Kraken Account Functionalities
    			</div>
    			<div id="new_address" hidden>
    				<h4 style=<p><b>New address</b></p>
    					<hr>
    				</h4>
    			</div>
    			<div id="phone_change_reason" hidden>
    				Reason for telephone number change
    			</div>
    			<div id="name_change_reason" hidden>
    				Reason for name change
    			</div>
    			<div id="kraken_email_form" hidden>
    				Email address associated with your Kraken account
    			</div>
    			<div id="ver_name_change_hint" hidden>
    				<div style="color: #5741D9; margin: 13px; font-size: 13px; align=”justify”">
    					<p>
    						<li>Please ensure that <b>the name on your Kraken account matches the name on your bank account.</b></li>
    					</p>
    					<p>
    						<li>If the name on your bank account has not yet been updated, please <b>update the bank account name</b>
    							before submitting your name change request.</li>
    					</p>
    					<p>
    						<li>Please Note: If the name on your Kraken account does not match the name on your bank account, <b>fiat
    								transactions may be placed on hold.</b></li>
    					</p>
    				</div>
    			</div>
    			<div id="ver_issue_hint" hidden>
    				Select the option that matches closest with the topic of your request. If you cannot sign in to your account,
    				review our 'I can’t sign in to my account' article here for troubleshooting tips:
    				https://support.kraken.com/hc/en-us/articles/201889308-I-can-t-sign-in-to-my-account-
    			</div>
    			<div id="default_description" hidden>
    				Tell us about your request. The more detail the better.
    			</div>
    			<div id="vv_invalid_date" hidden>
    				<font color="red"> <b> The date must be within the next 7 days, only one date may be on the weekend and you may
    						not pick the same date twice. </b> </font>
    			</div>
    			<div id="vv_subject_body" hidden>
    				Video Verification Form
    			</div>
    			<div id="vv_description_hint" hidden>
    				<font color="#5741d9"> <b> Once you have submitted the form, a member of our support staff will respond via email
    						as soon as possible to confirm the scheduled time of the call. <br> <br> This call will be conducted via Zoom.
    						You can access this call via your browser and do not need to install the App. You also do not need to register
    						for Zoom to participate in the call. We will send you the scheduled time and further instructions as soon as
    						possible in our confirmation email. </b> </font>
    			</div>
    			<div id="kraken_email_form" hidden>
    				Email address associated with your Kraken account
    			</div>
    			<div id="vv_header" hidden>
    				<font color="#5741d9"> Video verification form </font>
    			</div>
    			<div id="kv_description_hint" hidden>
    				<font color="#5741D9"> <b> Once you have submitted the form, a member of our support staff will respond via email
    						as soon as possible to confirm the scheduled time of the call. <br> </b> </font>
    				<br>
    				<font color="red"> <b>Kraken agents will never ask for your password during a phone call or in a support ticket.
    						<br> </b> </font>
    			</div>
    			<div id="service_improvement" hidden>
    				Is there anything we can do to improve our service?
    			</div>
    			<div id="form_files_upload_ATTACH_REQ" hidden>
    				We can only accept .jpg, .jpeg, .png, or .pdf files and with a maximum size of 50MB.
    			</div>
    			<div id="form_files_upload_general_TITLE" hidden>
    				Documents Upload Form
    			</div>



    			<div id="form_files_upload_as_ARP" hidden>
    				<div style="margin: 13px; padding: 13px; font-size: 13px; border: 1px solid black;">
    					<p>An <a HREF="https://support.kraken.com/hc/articles/360001330283-Account-Recovery-Photo">Account Recovery
    							Photo</a> (ARP) is a photo of you, the account holder, holding your <b>ID document</b> and a <b>handwritten
    							note</b> next to your face, submitted in <b>.jpg or .png</b> format, that states the following: </p>

    					<p><i><b>"For unlocking my Kraken account - I confirm that I am corresponding with <i style="color:#5741D9;">support@kraken.com</i>
    								on ticket #[your ticket number], [Date] [Signature]”</b></i></p>

    					<p>The below photos show <b>exactly</b> how we need the photo to be submitted:</p>

    					<table style="width:100%">
    						<tr>
    							<td><img src="https://support.kraken.com/hc/article_attachments/360071438232/Security_ARPDo1_10052020.png" alt="Security_ARPDo1_10052020.png"></td>
    							<td><img src="https://support.kraken.com/hc/article_attachments/360071438212/Security_ARPDo2_10052020.png" alt="Security_ARPDo2_10052020.png"></td>
    						</tr>
    					</table>

    					<p><b>How to put the ID and note together:</b>
    						<li>Provide a high-quality photo and make sure the <b>text and numbers on the ID are readable.</b></li>
    						<li>If possible, <b>the ID you’re holding should be the same ID used for <a href="https://support.kraken.com/hc/en-us/articles/360000672203-Required-documents-for-Tier-3-verification">Intermediate
    									verification.</a></b></li>
    						<li><b>Your whole face and arms should also be visible.</b> Using one hand is ok as long as all parts of the ID
    							and message are visible and not covered. </li>
    						<li>Please don't stand in front of a purely white background. </li>
    					</p>

    					<p><b>NOTE: YOUR WHOLE FACE AND ARMS MUST BE VISIBLE. YOUR ID AND HANDWRITTEN NOTE MUST BE CLEARLY READABLE.</b></p>

    					<p>The below photos are examples of ARPs that we must reject because they do not meet the submission
    						requirements:</p>

    					<table style="width:100%">
    						<tr>
    							<td><img src="https://support.kraken.com/hc/article_attachments/360071636471/Security_ARPDont1_10052020.png"
    								 alt="Security_ARPDont1_10052020.png"></td>
    							<td><img src="https://support.kraken.com/hc/article_attachments/360071438252/Security_ARPDont2_10052020.png"
    								 alt="Security_ARPDont2_10052020.png"></td>
    						</tr>
    					</table>
    					<p><b>NOTE: THE MOST COMMON REASONS FOR A FAILED ACCOUNT RECOVERY PHOTO</b>
    						<li><b>Arms are not visible or face is partially covered.</b></li>
    						<li><b>ID is blurry or parts of it are covered.</b></li>
    						<li><b>The handwritten note does not meet requirements. Please read the requested message carefully.</b></li>
    					</p>
    					<p>For more information about the Account Recovery Photo, visit <a href="https://support.kraken.com/hc/articles/360001330283-Account-Recovery-Photo">https://support.kraken.com/hc/articles/360001330283-Account-Recovery-Photo</a></p>
    				</div>
    			</div>




    			<div id="form_files_upload_as_TITLE" hidden>
    				Account Security Documents Upload
    			</div>
    		</div>
    	</div>
    </main>
    <div class="kraken-help">
    	<div class="kraken-content-wrapper">
    		<div class="help-primary">
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    			</ul>
    
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    		</div>
    	</div>
    </div>
    <Footer></Footer>
  </div>
</template>

<script>
  import Header from "@/components/header";
  import Footer from "@/components/footer";
  import commonMixins from "@/mixins";
  import "../../../static/common/new.css";

  export default {
      mixins: [commonMixins],
      components: {
          Header,
          Footer
      },
      computed: {
        isLogin() {
          return this.$store.state.usertoken ? true : false;
        }
      },
      watch:{
      },
      data () {
          return {
          }
      },
      created(){
      },
      mounted(){
      },
      methods:{
        next_fn() {
          if(this.isLogin) {
            this.$router.push('trade');
          } else {
            this.$router.push('login');
          }
        },
      }
  }
</script>

<style lang="less" scoped="scoped">
.new {
  padding-top: 100px;
}
.header {
  position: relative;
  padding-top: 35px;
}
#request_issue_type_select {
  padding: 8px 30px 8px 10px;
}
</style>
